St Lawrence Surgery ensure they meet the needs of all their patients and/or carers if they have any information or communication needs. Your needs (if any) will be recorded on your medical record and shared with other NHS and social care providers, when you have given consent or permission to do so.
We need to ensure that our patients get information in an accessible way and we provide communication support if you need it. So, please do let us know as soon as possible if you have any requirements by telephoning us on 01903 222 900.
The practice recognises that our patients may have diverse communication styles and needs. In line with accessibility standards we have a wide range of facilities to accommodate this diversity, such as a hearing aid T-loop, interpreter service, large print practice booklets, lowered reception desks and support for children with additional needs and their families. Please let us know how we can communicate with you better if you have any specific needs.
- We offer wheelchairs that patients can borrow and our premises are wheelchair-friendly.
- We have a wheelchair-friendly desk.
- We have a large lift if you need to see a member of our staff on the first floor.
Do you have impaired vision or sight loss?
Please ask us for larger prints of our self care leaflets or practice booklet or we can arrange Braille if this is your preference. Please just let us know which format you would like us to use to communicate best with you.
An Interpreter/Translator service is available for all out patients. More details can be found by clicking on the link.
There is a Hearing Loop in reception for use by people with hearing aids and the building has been designed and decorated to make it easier for people with visual problems. We have a disabled toilet and baby change facilities.
- British Deaf Association
- The Deaf Health Charity – SignHealth
- Action Hearing Loss
- Royal Association for Deaf People
- National Deaf Children’s Society
Blind / Partially Sighted
If you or family members are blind or partially sighted we can give you a large print of our practice leaflet upon request. Please ask Reception for further information.
For more advice and support for blind people please see the following websites:
- Royal National Institute of Blind People (RIND)
- British Wireless for the Blind Fund
- British Blind Sport
Guide dogs are welcome at the surgery but we ask that you be aware of other patients and staff who may have an allergy or fear of dogs.